Cancellation Policy
Cancellation Policy for Green Guide (www.greenguide.in)
Effective Date: 28/April/2025
At Green Guide Enterprises LLP, we understand that sometimes plans change.
This Cancellation Policy outlines the conditions under which you can cancel a service booking made through www.greenguide.in.
1. Cancellation by Customer
More than 24 hours before scheduled service:
You may cancel your booking up to 24 hours before the scheduled service time for a full refund.Within 24 hours of scheduled service:
Cancellations made within 24 hours of the scheduled service time will incur a 50% cancellation fee. The remaining 50% will be refunded to your original payment method.No-show:
If our team arrives at your location and you are unavailable, or access is not provided, it will be considered a no-show, and no refund will be issued.
2. How to Cancel
To cancel a booking, please:
Email us at [Insert Contact Email], or
Call us at [Insert Contact Number]
(Mention your booking reference number for faster processing.)
Refunds, if applicable, will be processed within 7–10 business days after confirmation of cancellation.
3. Cancellation by Green Guide
In rare circumstances, we may need to cancel your booking due to unforeseen situations such as:
Unavailability of service personnel
Adverse weather conditions
Operational challenges
If we initiate a cancellation, you will be offered either:
A full refund, or
The option to reschedule at no additional cost
4. Rescheduling Policy
If you need to reschedule your service:
Requests made more than 24 hours before the scheduled time can be rescheduled free of charge.
Rescheduling requests made within 24 hours may attract a nominal fee subject to availability.
5. Refund Processing
Approved refunds will be credited back to the original payment method.
Depending on your bank or payment provider, refunds may take up to 7–10 business days to reflect in your account.
6. Contact Us
For any questions or assistance related to cancellations, please contact:
Green Guide Enterprises LLP
Email: connect@greenguide.in
Phone: +91 98803 13694